These Terms and Conditions (“Terms”) govern the purchase of tickets and attendance at events organised by By Ambient Ltd (“we”, “us”, “our”).
By purchasing a ticket or attending one of our Candlelight Concerts, you agree to be bound by these Terms.
If you do not agree, please do not purchase tickets or attend our events.
1. About Us
By Ambient Ltd produces and promotes live Candlelight Concerts and related cultural experiences at various venues.
We sell tickets through a number of trusted third-party ticketing partners, including but not limited to Eventbrite, Ticket Quarter, Ticket Tailor, and other authorised platforms.
Company Details:
Registered Company Name: By Ambient Ltd
Company Number: 16402605
Registered Office Address: 7 Heysham Road, Liverpool, Merseyside, England, L30 6UR
Registered in: England, United Kingdom
Contact Information:
Email: byambientarts@gmail.com
Website: www.byambient.com
2. Ticket Purchase
- Tickets may only be purchased through our authorised ticketing partners or links provided directly by us.
- We are not responsible for tickets purchased through unauthorised resellers or secondary markets.
- Once your purchase is confirmed, you will receive an electronic ticket via email.
- All prices include applicable taxes unless otherwise stated.
- Tickets are valid only for the date, time, and venue indicated on your booking confirmation.
3. Refunds and Exchanges
- All ticket sales are final. Tickets are non-refundable except in the event of cancellation or rescheduling by us.
- If an event is cancelled, you will receive a full refund to your original payment method.
- If an event is rescheduled, your ticket will automatically remain valid for the new date.
- Refunds or exchanges will not be offered for late arrival, no-shows, or personal scheduling conflicts.
4. Admission and Attendance
- Doors open 30 minutes prior to the start time, unless stated otherwise on your ticket or event listing.
- We recommend arriving early to allow time for check-in and to enjoy the candlelit atmosphere before the performance begins.
- Latecomers may be admitted only during appropriate breaks to avoid disturbing the performance.
- Entry may be refused to any guest who:
– Appears intoxicated or behaves in a disruptive manner
– Fails to comply with venue rules or staff instructions
– Presents an invalid, damaged, or duplicated ticket - No refunds will be issued for refused entry or removal from the venue.
5. Event Changes and Cancellations
- We reserve the right to make necessary changes to the programme, artists, or venue due to unforeseen circumstances.
- In the unlikely event of cancellation, ticket holders will be notified via email and offered a refund or exchange.
- We are not responsible for any additional costs incurred by attendees (such as travel, parking, or accommodation) as a result of cancellations or schedule changes.
6. Venue Rules and Safety
- All attendees must comply with the safety and operational rules of the host venue.
- Availability of food and beverages varies by venue — please check your specific event details.
- For safety reasons, all candles used at our events are flameless LED candles.
- We reserve the right to conduct security checks upon entry.
- Smoking and vaping are not permitted inside the venue.
7. Accessibility
- We are committed to making our events as inclusive and accessible as possible.
- Please contact us before booking if you have accessibility needs, so we can assist with seating or access arrangements where available.
8. Photography and Filming
- Professional photography, filming, or audio recording is not permitted during the performance without prior written consent.
- Guests may take photos without flash at the end of the concert unless otherwise stated.
- By attending, you consent to being photographed or filmed for marketing and promotional use by By Ambient Ltd, unless you notify us in writing before the event.
9. Conduct During the Event
- Mobile phones and electronic devices must be switched to silent during performances.
- Guests are expected to behave respectfully toward the performers, staff, and other audience members.
- Disruptive behaviour may result in removal from the venue without refund.
10. Liability
Attendance at Candlelight Concerts is at your own risk.
By Ambient Ltd accepts no responsibility for:
- Personal injury or illness (except where caused by our negligence)
- Loss or damage to personal belongings
- Any indirect or consequential loss arising from attendance at our events
- Nothing in these Terms limits our liability where it cannot legally be excluded.
11. Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government restrictions, pandemics, or industrial action.
12. Privacy and Data Protection
- We respect your privacy and comply with all applicable UK data protection laws, including the UK GDPR.
- Your personal information is collected and processed only for ticketing, communication, and event management purposes.
- For more information, please refer to our Privacy Policy (if available).
13. Partnerships and Collaborations
If you are interested in partnering with us — as a venue, performer, sponsor, or media collaborator — please contact us at:
email: byambientarts@gmail.com
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
For any questions regarding these Terms, your tickets, or upcoming events, please contact:
Email: byambientarts@gmail.com
Website: www.byambient.com